My Framer Site

A/W Ready Programme · Apply for a spot →

MENDED Standard

How Onboarding Works

About Us

Work with us

A/W Ready Programme · Sign this summer, go live before your peak. Three spots. Closes 31 Aug

Work with us

HOW ONBOARDING WORKS

Less than you think.
More than you'd build yourself.

Most brands assume working with MENDED requires significant internal effort. It doesn't. Your team does almost nothing, and what little is needed, we tell you exactly how. Brands can go live in as little as four weeks.

Talk to us →

HOW IT WORKS

From agreement to live. Three steps.

01

YOU

Deliver a handful of things

Brand guidelines, tone of voice, a supply of repair materials. We send you an exact list. One shipment. That's your side of onboarding.

01

YOU

Deliver a handful of things

Brand guidelines, tone of voice, a supply of repair materials. We send you an exact list. One shipment. That's your side of onboarding.

02

Build everything

Standard configured, communication set up, logistics arranged, repair network briefed. No coordination required. No meetings beyond the kick-off call.

03

RESULT

Your brand is live, before and after the sale

Every customer interaction after purchase is handled to the MENDED Standard. Your brand promise holds everywhere, in every market.

Live in as little as four weeks

ONCE YOU'RE LIVE

After launch, your team does almost nothing.

Onboarding is a one-time lift, and most of it is ours. Once MENDED is live for your brand, this is the day-to-day split.

FORM YOUR SIDE

Next to nothing

Nothing in the day to day

Receive reports and insight, market by market

Sign off on anything truly exceptional, which is rare

Tell us when you add products or markets

HANDELD BY MENDED

Everything else, end to end

Nothing in the day to day

The repair network, trained and certified

Receive reports and insight, market by market

All customer communication after purchase

Sign off on anything truly exceptional, which is rare

Warranty decisions and logistics, per market

Tell us when you add products or markets

Monitoring, reporting, and ongoing improvement

WHAT IT FEELS LIKE

You don't have to think about it. That's the point.

When something goes wrong with a customer's product, in any market, for any reason, you know it's handled. To the same standard you'd want your own customers to experience. Not because you're checking. Because that's how the Standard works.

Before you start

The questions brands ask us first.

Is MENDED right for a brand our size?

We work with premium brands across Europe, from focused labels to larger houses. What matters isn't your size. It's that the customer relationship matters to you more than cost per case.

How much of my team's time does this take?

One kick-off call and a single shipment of materials. After that, close to none. We run the day to day so it never becomes another thing your team has to manage.

How quickly can we be live?

As little as four weeks from agreement, depending on your markets and product range. You get a clear timeline at the start, with no surprises.

What if we already have a repair or service setup?

We integrate with or replace what you have. Either way, you move from a patchwork to one consistent Standard, without dropping anything in between.

Do we have to commit to a long contract?

We agree a clear scope and prove the Standard on your real cases. The relationship continues because it works, not because you're locked in.

BEFORE YOU START

The questions brands ask us first.

Is MENDED right for a brand our size?

We work with premium brands across Europe, from focused labels to larger houses. What matters isn't your size. It's that the customer relationship matters to you more than cost per case.

How much of my team's time does this take?

One kick-off call and a single shipment of materials. After that, close to none. We run the day to day so it never becomes another thing your team has to manage.

How quickly can we be live?

As little as four weeks from agreement, depending on your markets and product range. You get a clear timeline at the start, with no surprises.

What if we already have a repair or service setup?

We integrate with or replace what you have. Either way, you move from a patchwork to one consistent Standard, without dropping anything in between.

Do we have to commit to a long contract?

We agree a clear scope and prove the Standard on your real cases. The relationship continues because it works, not because you're locked in.

What it feels like

You don't have to think about it. That's the point.

READY TO START?

See where your post-purchase stands today.

Not sure where to start? Take ten minutes to see exactly where your current after-sales setup stands, and what a brand like yours typically gains from the MENDED Standard.

RECOMMENDED

Post-purchase assessment

A short assessment that shows exactly where your gaps are, and what the MENDED Standard would change for your brand.

10 minutes · No commitment

Start the assessment

DIRECT

Book an intro call

A 20-minute conversation. We'll learn about your current setup and show you where MENDED fits.

20 minutes · No prep needed

Book a call