A/W Ready Programme · Apply for a spot →
A/W Ready Programme · Sign this summer, go live before your peak. Three spots. Closes 31 Aug
A/W Ready Programme · Closes 31 Aug
HOW ONBOARDING WORKS
Less than you think.
More than you'd build yourself.
Less than you think. More than you'd build yourself.
Less than you think.
More than you'd build yourself.
Most brands assume working with MENDED requires significant internal effort. It doesn't. Your team does almost nothing, and what little is needed, we tell you exactly how. Brands can go live in as little as four weeks.
Most brands assume working with MENDED requires significant internal effort. It doesn't. Your team does almost nothing, and what little is needed, we tell you exactly how. Brands can go live in as little as four weeks.
HOW IT WORKS
From agreement to live. Three steps.
From agreement to live. Three steps.
From agreement to live. Three steps.
01
YOU
Deliver a handful of things
Brand guidelines, tone of voice, digital assets, a supply of materials. We send you an exact list. One shipment. That's your side of onboarding.
01
YOU
Deliver a handful of things
Brand guidelines, tone of voice, digital assets, a supply of materials. We send you an exact list. One shipment. That's your side of onboarding.
01
YOU
Deliver a handful of things
Brand guidelines, tone of voice, digital assets, a supply of materials. We send you an exact list. One shipment. That's your side of onboarding.
02
WE
Build everything
Standard configured, communication set up, logistics arranged, people briefed. No coordination required. No meetings beyond the kick-off call.
02
WE
Build everything
Standard configured, communication set up, logistics arranged, people briefed. No coordination required. No meetings beyond the kick-off call.
03
RESULT
Your brand is live, before and after the sale
Your brand promise holds everywhere, in every market within our agreed scope.
03
RESULT
Your brand is live, before and after the sale
Your brand promise holds everywhere, in every market within our agreed scope.
ONCE YOU'RE LIVE
ONCE YOU'RE LIVE
After launch, your team does almost nothing.
After launch, your team does almost nothing.
After launch, your team does almost nothing.
Onboarding is a one-time lift, and most of it is ours. Once MENDED is live for your brand, this is the day-to-day split.
FROM YOUR SIDE
FROM YOUR SIDE
Next to nothing
Nothing in the day to day
Receive insight, market by market
Sign off on anything truly exceptional, which is rare
Tell us when you add products or markets
HANDLED BY MENDED
HANDLED BY MENDED
Everything else, end to end
Trained people behind every case
Trained people behind every case
Offer one seamless experience
Offer one seamless experience
Handling every case, end-to-end
Handling every case, end-to-end
Anything else related to the Standard
Anything else related to the Standard
WHAT IT FEELS LIKE
You don't have to think about it. That's the point.
You don't have to think about it. That's the point.
When something goes wrong with a customer's product, in any market, for any reason, you know it's handled. To the same Standard you'd want your own customers to experience. Not because you're checking. Because that's how the Standard works.
BEFORE YOU START
The questions brands ask us first.
Is MENDED right for a brand our size?
We work with premium brands across Europe, from focused labels to larger houses. What matters isn't your size. It's that the customer relationship matters to you more than cost per case.
How much of my team's time does this take?
One kick-off call and a single shipment of materials. After that, close to none. We run the day to day so it never becomes another thing your team has to manage.
How quickly can we be live?
As little as four weeks from agreement, depending on your markets and product range. You get a clear timeline at the start, with no surprises.
What if we already have a repair or service setup?
We integrate with or replace what you have. Either way, you move from a patchwork to one consistent Standard, without dropping anything in between.
Do we have to commit to a long contract?
We agree a clear scope and prove the Standard on your real cases. The relationship continues because it works, not because you're locked in.
BEFORE YOU START
The questions brands ask us first.
The questions brands ask us first.
Is MENDED right for a brand our size?
We work with premium brands across Europe, from focused labels to larger houses. What matters isn't your size. It's that the customer relationship matters to you more than cost per case.
How much of my team's time does this take?
One kick-off call and a single shipment of materials. After that, close to none. We run the day to day so it never becomes another thing your team has to manage.
How quickly can we be live?
As little as four weeks from agreement, depending on your markets and product range. You get a clear timeline at the start, with no surprises.
Is this a tool we manage, or a partner that runs it?
A partner. You don't configure a platform or manage a dashboard. We carry the case, the decision, and the outcome. Your team sees the results, not the workload.
Do we have to commit to a long contract?
We agree a clear scope and a fixed term, and we prove the Standard on your real cases from day one. Most partners renew because the alternative is rebuilding what already works.
WHAT IT FEELS LIKE
You don't have to think about it. That's the point.
When something goes wrong with a customer's product, in any market, for any reason, you know it's handled. To the same standard you'd want your own customers to experience. Not because you're checking. Because that's how the Standard works.
READY TO START?
See where your after-sales stands today.
See where your after-sales stands today.
See where your after-sales stands today.
Not sure where to start? Take ten minutes to see exactly where your current after-sales setup stands, and what a brand like yours typically gains from the MENDED Standard.
Not sure where to start? Take ten minutes to see exactly where your current after-sales setup stands, and what a brand like yours typically gains from the MENDED Standard.
RECOMMENDED
After-sales assessment
A short assessment that shows exactly where your gaps are, and what the MENDED Standard would change for your brand.
10 minutes · No commitment
DIRECT
Book an intro call
A 20-minute conversation. We'll learn about your current setup and show you where MENDED fits.
20 minutes · No prep needed
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.