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A/W Ready Programme · Sign this summer, go live before your peak. Three spots. Closes 31 Aug
A/W Ready Programme · Closes 31 Aug
AFTER SALES PARTNER FOR PREMIUM FASHION BRANDS
You sell premium. We back it after the sale.
MENDED is your after-sale partner as a fully managed extension of premium fashion brands. One partner. One standard. Across every market.
You sell premium. We back it after the sale.
You sell premium. We back it after the sale.
MENDED is your after-sale partner as a fully managed extension of premium fashion brands. Recognised across Europe and built alongside the brands raising the bar for what happens after the sale. One partner. One Standard. Across every market.
RECOGNITION
RECOGNITION
Retail Newcomer of the Year 2024/2025, Netherlands
Retail Newcomer of the Year 2024/2025, Netherlands
Circular Changemaker 2025
Circular Changemaker 2025
Startup of the Year 2025, Germany
Startup of the Year 2025, Germany
THE PROBLEM WE FIX
Premium does not stop at checkout.
Your product is premium. Your store experience is premium. You built a premium brand. Every detail before checkout says so.
After checkout, does that same attention still hold?
Your brand isn't something a customer experiences only before checkout. It's a promise they expect to hold for as long as they own your product. Not a different promise, the same one.
Customers don't experience "before" and "after" as two separate relationships with your brand. They experience one. Your after-sale affects what they think of you before the next sale.
THE PROBLEM WE FIX
Premium does not stop at checkout.
Your product is premium. Your store experience is premium. You built a premium brand. Every detail before checkout says so.
After checkout, does that same attention still hold?
Your brand isn't something a customer experiences only before checkout. It's a promise they expect to hold for as long as they own your product. Not a different promise, the same one.
Your after-sale affects what they think of you before the next sale.
WHY AFTER-SALES MATTERS
Get after-sales right and earn trust at every step before the sale.
Get after-sales right and earn trust at every step before the sale.
Get after-sales right and earn trust at every step before the sale.
Once your after-sales is set up right, it stops being a back-office cost and becomes something you can stand on. You can communicate it before the sale, lean on it during, and learn from it long after.
BEFORE THE SALE
Less doubt at checkout
A visible after-sales promise makes the premium price make sense. Your customer buys knowing they're covered.
BEFORE THE SALE
Less doubt at checkout
A visible after-sales promise makes the premium price make sense. Your customer buys knowing they're covered.
AT THE DECISION
A stronger proposition
"Backed after the sale" becomes a reason to choose you. After-sales turns into a selling point, not fine print.
AT THE DECISION
A stronger proposition
"Backed after the sale" becomes a reason to choose you. After-sales turns into a selling point, not fine print.
AFTER THE SALE
The promise holds
Consistent care in every market, to your brand's standard. The experience stays premium exactly when it's tested.
AFTER THE SALE
The promise holds
Consistent care in every market, to your brand's standard. The experience stays premium exactly when it's tested.
ALWAYS ON
Data that compounds
Claims, failure patterns, and customer value flow back to you. Insight for product, marketing, and retention.
ALWAYS ON
Data that compounds
Claims, failure patterns, and customer value flow back to you. Insight for product, marketing, and retention.
Premium doesn't end at checkout.
THE IMPACT
How after-sales usually works, and how it works with MENDED.
How after-sales usually works, and how it works with MENDED.
How after-sales usually works, and how it works with MENDED.
Most brands piece together repair, warranty, and after-sales across markets, partners and internal teams. Here's what changes when one owner holds all of it to a single standard.
CATEGORY
THE NORM
MENDED
The setup
A mix of central hubs, local tailors, tech-providers, and in-house, sometimes all at once.
One partner to one Standard, covering all aspects.
Who runs it
Your team still coordinates partners, markets, communication, exceptions and more.
One owner end-to-end, your team carries no pressure or risk.
Customer experience
Different experience per channel, market, product, and/or person that helps.
The same experience regardless of channel, market, product or person.
Decisions per case
Whoever handles the case decides. No fixed rule, so two identical cases can get two different outcomes.
One set of rules. Same case, same outcome, every time.
Expansion
Every new market starts from zero. New partners, legislations, logistics, communication and more.
The same Standard, live from day one, in every market you enter.
Costs
Unpredictable, difficult to budget and forecast
One fixed fee. Predictable, budgeted, no surprises
CATEGORY
THE NORM
MENDED
The setup
A mix of central hubs, local tailors, tech-providers, and in-house, sometimes all at once.
One partner to one Standard, covering all aspects.
Who runs it
Your team still coordinates partners, markets, communication, exceptions and more.
One owner end-to-end, your team carries no pressure or risk.
Customer experience
Different experience per channel, market, product, and/or person that helps.
The same experience regardless of channel, market, product or person.
Decisions per case
Whoever handles the case decides. No fixed rule, so two identical cases can get two different outcomes.
One set of rules. Same case, same outcome, every time.
Expansion
Every new market starts from zero. New partners, legislations, logistics, communication and more.
The same Standard, live from day one, in every market you enter.
Costs
Unpredictable, difficult to budget and forecast
One fixed fee. Predictable, budgeted, no surprises
CATAGORY
CATEGORY
THE NORM
MENDED
The setup
A mix of central hubs, local tailors, tech-providers, and in-house.
One partner to one Standard, covering all.
Who runs it
Your team still coordinates partners, markets, comms, exceptions and more.
One owner end-to-end, your team carries no pressure or risk.
Customer experience
Different experience per channel, market, product, and/or person that helps.
The same experience regardless of channel, market, product or person.
Decisions per case
Whoever handles the case decides. No fixed rule, so two identical cases can get two different outcomes.
Whoever handles the case decides. No fixed rule, so two identical cases can get two different outcomes.
Expansion
Every new market starts from zero. New partners, legislations, logistics, communication and more.
Every new market starts from zero. New partners, legislations, logistics, and more.
The same Standard, live from day one, in every market you enter.
Costs
Unpredictable, difficult to budget and forecast.
One fixed fee. Predictable, no surprises.
WHAT CHANGES
You stop being a brand that sells premium. You become a brand that stands behind it.
You stop being a brand that sells premium. You become a brand that stands behind it.
When the MENDED Standard is behind your after-sales, your customer knows they're covered before they buy. They feel it when something goes wrong. And they remember it the next time they consider purchasing.
You become the brand that kept its promise when it mattered most. Not by chance. Structurally, every time.
WHAT CHANGES WHEN YOU WORK WITH MENDED
You stop managing after-sales. We start owning it.
You stop managing after-sales. We start owning it.
01
We take it over completely
From first customer contact to resolution and follow-through. No internal coordination required. One owner, accountable end to end.
01
We take it over completely
From first customer contact to resolution and follow-through. No internal coordination required. One owner, accountable end to end.
02
The same experience, everywhere
Every customer receives the same level of care, regardless of channel, product, or market. Your brand promise holds everywhere, or it holds nowhere.
02
The same experience, everywhere
Every customer receives the same level of care, regardless of channel, product, or market. Your brand promise holds everywhere, or it holds nowhere.
03
Your promise gets kept
Everything your brand commits to before the sale is delivered after the sale. Structurally, not by chance.
03
Your promise gets kept
Everything your brand commits to before the sale is delivered after the sale. Structurally, not by chance.
WHAT CHANGES
You stop being a brand that sells premium. You become a brand that stands behind it.
You become a brand that stands behind your product before and after the sale.
When the MENDED Standard is behind your after-sales, your customer knows they're covered before they buy. They feel it when something goes wrong and they remember it the next time they consider purchasing.
You become the brand that kept its promise when it mattered most. Not by chance. Structurally, every time.
ABOUT MENDED
Built for the brands that stand behind what they sell
Built for the brands that stand behind what they sell
MENDED is the after-sale partner as a fully managed extension of premium fashion brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
MENDED is the after-sale partner as a fully managed extension of premium fashion brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
RECOGNITION
Retail Newcomer of the Year 2024/2025 · Circular Changemaker 2025 · Startup of the Year 2025
IN THE PRESS
TextilWirtschaft · MT/Sprout · NRC · Financieel Dagblad · Fashion United
WORKING WITH
Tom Tailor · ARMEDANGELS · MUD Jeans · Kuyichi · Sophie Stone · Floria Collective · & more
Be premium before and after the sale.
Be premium before and after the sale.
WHAT CHANGES WHEN YOU WORK WITH MENDED
You stop managing it. We start owning it.
You stop managing after-sales. We start owning it.
01
We take it over completely
From first customer contact to resolution and follow-through. No internal coordination required. One owner, accountable end to end.
02
The same experience, everywhere
Every customer receives the same level of care, regardless of channel, product, or market. Your brand promise holds everywhere, or it holds nowhere.
03
Your promise gets kept
Everything your brand commits to before the sale is delivered after the sale. Structurally, not by chance.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
ABOUT MENDED
Built for the brands that stand behind what they sell
MENDED is the after-sale partner as a fully managed extension of premium brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
MENDED is the after-sale partner as a fully managed extension of premium fashion brands, to one documented standard, across every market. Recognised across European retail and built alongside the brands raising the bar for what happens after the sale.
RECOGNITION
Retail Newcomer of the Year 2024/2025 · Circular Changemaker 2025 · Startup of the Year 2025
IN THE PRESS
TextilWirtschaft · MT/Sprout · NRC · Financieel Dagblad · Fashion United
WORKING WITH
Tom Tailor · ARMEDANGELS · MUD Jeans · Kuyichi · Sophie Stone · Floria Collective
Be premium before and after the sale.