A/W Ready Programme · Sign this summer, go live before your peak. Three spots. Closes 31 Aug
A/W Ready Programme · Closes 31 Aug
A/W Ready Programme · Apply for a spot →
ABOUT MENDED
Products are replaceable.
Relationships are not.
Products are replaceable. Relationships
are not.
Products are replaceable.
Relationships are not.
MENDED was built for the brands that understand the difference, and want to act on it. We manage after-sales as a fully owned extension of your brand. Not as a service, but as a Standard. Because my relationship with your brand continues as long as I hold your product.
MENDED was built for the brands that understand the difference, and want to act on it. We manage after-sales as a fully owned extension of your brand. Not as a service, but as a Standard. Because my relationship with your brand continues as long as I hold your product.
Products are replaceable. Relationships are not.
OUR STORY
Why this exists.
Premium brands spend years earning a customer's trust. In the product itself. In how it's sold. In everything the brand stands for.
But the relationship continues long after the sale. They wear the product. They love it, use it, and at some point need something from the brand they chose. And how the brand shows up in that moment, or doesn't, says more about what it stands for than any campaign.
Most brands haven't built for that moment. Not because they don't care, but because their systems were designed for acquisition, not for staying.
That gap, between what a brand says it is and what a customer experiences over time, is where trust is earned or lost. Quietly. Consistently. At scale.
How the after-sale is organized matters more than what happens at checkout. Anyone can optimise a transaction. Few are willing to stand by a relationship.
MENDED was built for the brands that are.
OUR STORY
Why this exists.
Why this exists.
Premium brands spend years earning a customer's trust. In the product itself. In how it's sold. In everything the brand stands for.
But the relationship continues long after the sale. They wear the product. They love it, use it, and at some point need something from the brand they chose. And how the brand shows up in that moment, or doesn't, says more about what it stands for than any campaign.
Most brands haven't built for that moment. Not because they don't care, but because their systems were designed for production and acquisition, not for staying. That gap, between what a brand says it is and what a customer experiences over time, is where trust is earned or lost. Quietly. Consistently. At scale.
What happens after the sale matters more than what happens at checkout. Anyone can optimise a transaction. Few are willing to stand by a relationship.
MENDED was built for the brands that are willing to do so.
WHY WE DO IT COMPLETELY
After-sales is a discipline. Most brands are not trained for it.
After-sales is a discipline. Most brands are not trained for it.
After-sales is a discipline. Most brands are not trained for it.
A vetted network takes years to build
Vetted craft partners across Europe, certified to one quality standard, with governance that holds regardless of location. Finding, training, and maintaining that network is a full-time operation.
A vetted network takes years to build
Vetted craft partners across Europe, certified to one quality standard, with governance that holds regardless of location. Finding, training, and maintaining that network is a full-time operation.
Every market is a different world
Each country has its own consumer expectations, logistics, tax rules, data regulations, and service expectations. Making that complexity invisible to your customer requires dedicated expertise.
Every market is a different world
Each country has its own consumer expectations, logistics, tax rules, data regulations, and service expectations. Making that complexity invisible to your customer requires dedicated expertise.
Good judgment comes from precedent, not instinct
After-sales decisions are often ambiguous. Our decisions are made using a Standard built on years of cases, not improvised by whoever is available that day.
Good judgment comes from precedent, not instinct
After-sales decisions are often ambiguous. Our decisions are made using a Standard built on years of cases, not improvised by whoever is available that day.
Your teams shouldn't carry this
Store staff and customer service weren't trained for the risk and judgment calls a broken product creates. MENDED takes it off every team's plate: online, in-store, everywhere a customer shows up with a problem.
Your teams shouldn't carry this
Store staff and customer service weren't trained for the risk and judgment calls a broken product creates. MENDED takes it off every team's plate: online, in-store, everywhere a customer shows up with a problem.
A vetted network takes years to build
Vetted craft partners across Europe, certified to one quality standard, with governance that holds regardless of location. Finding, training, and maintaining that network is a full-time operation.
Every market is a different world
Each country has its own consumer expectations, logistics, tax rules, data regulations, and repair culture. Making that complexity invisible to your customer requires dedicated expertise.
Good judgment comes from precedent, not instinct
After-sales decisions are often ambiguous. Our decisions are made using a shared framework built on years of cases, not improvised by whoever is available that day.
Your internal teams shouldn't carry this
Store staff and customer service weren't trained for the risk and judgment calls a broken product creates. MENDED takes it off every team's plate: online, in-store, everywhere a customer shows up with a problem.
The brands that stood behind their promise
RECOGNITION
Recognized by the industry
Recognized by the industry
BRANDS WE WORK WITH
ARMEDANGELS MUD Jeans Kuyichi Tom Tailor Sophie Stone Floria Collective
ARMEDANGELS MUD Jeans Kuyichi Tom Tailor Sophie Stone Floria Collective
Retail Newcomer of the Year
2024/2025 · Netherlands
Circular Changemaker
2025 · Netherlands
Startup of the Year
2025 · DMEXCO Germany
TextilWirtschaft
"Tom Tailor und Mended kooperieren für Reparatur-Service"
MENDED × Tom Tailor
EBAY . OXFORD ECONOMICS . FASHION COUNCIL
"Why are brands rushing to repair?"
STATUS GERMAN FASHION
MT/Sprout
"Wie laat kleding nog repareren? Als het aan startup Mended ligt, is dat straks weer heel normaal"
REDEFINING REPAIR
ALSO COVERD BY Quote Financieel Dagblad RTL Fashion United DMEXCO MT Sprout NRC Handelsblad De Telegraaf
Recognition
Recognized by the industry
Brands we work with
ARMEDANGELS MUD Jeans Kuyichi Tom Tailor Sophie Stone Floria Collective
& more
Retail Newcomer of the Year
2024/2025 · Netherlands
Circular Changemaker of the Year
2025 · Netherlands
Startup of the Year
2025 · Germany, DMEXCO
TextilWirtschaft
"Tom Tailor und Mended kooperieren für Reparatur-Service"
MENDED × Tom Tailor
EBAY . OXFORD ECONOMICS . FASHION COUNCIL
"Why are brands rushing to repair?"
STATUS GERMAN FASHION
MT/Sprout
"Wie laat kleding nog repareren? Als het aan startup Mended ligt, is dat straks weer heel normaal"
REDEFINING REPAIR
ALSO COVERD BY
Quote Financieel Dagblad RTL·Fashion United DMEXCO Sprout NRC
If this is the gap you want to close, let's talk.
If this is the gap you want to close, let's talk.
Tell us about your brand and your current after-sales setup. We'll be direct about whether MENDED is the right fit.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
Newsletter
Updates on new brand partners, service launches, and thinking from MENDED.
Contact
Become premium before and after the sale in every market.
If this is the gap you want to close, let's talk.
Tell us about your brand and your current after-sales setup. We'll be direct about whether MENDED is the right fit.